3 Years Unlimited Support at TATA Croma Store & Remote Assistance | Free 32GB Pen Drive | MRP ₹2,499 | Article Code: 230813

Get complete technical support for your laptop for 3 years, including in-store assistance at TATA Croma stores across India, unlimited remote support and home visits when required. The plan is designed to help with laptop setup, software configuration, data management, system recovery, networking, security and everyday technical issues.

1. Demo, Setup & Configuration

Get complete assistance in setting up and configuring your laptop after purchase.

• Detailed demonstration and walkthrough of laptop features
• Account creation and activation assistance
• Installation and configuration of required applications and software*
• Basic software setup as per user requirements
• Hard disk partitioning and storage organization
• Initial system configuration and personalization
• Assistance with basic laptop settings
• Guidance on using essential applications and system features

This ensures that your laptop is properly configured and ready for regular personal, professional or educational use.

2. Creation of OS Recovery Drive

A dedicated Windows OS Recovery Drive can be created to help recover the operating system if the laptop faces a major software failure.

• Creation of Windows recovery media
• Assistance with system recovery preparation
• Recovery support in case of operating system issues
• Helps reset or reinstall Windows when required
• Provides an additional recovery option if the operating system becomes corrupted or unusable

Having a recovery drive can be useful in situations where Windows needs to be restored or reinstalled.

3. Data Transfer & Management

Get assistance in safely moving important information from your existing device to your new laptop or managing backup data.

• Data transfer from old laptop/PC to the new system
• Assistance with document, photo, video and other file transfers
• Outlook data migration assistance
• Backup of important data to a portable storage device
• Assistance with organizing transferred data
• Guidance for basic data backup and management

This makes the transition to a new laptop easier while helping you retain access to your important files and information.

4. Assured Support

The plan provides ongoing technical assistance throughout the 3-year support period.

• Unlimited remote assistance
• Unlimited in-person support at any TATA Croma store across India
• 2 home visits during the plan tenure, as and when required
• Assistance with software-related technical issues
• Troubleshooting and configuration support
• Guidance for common laptop-related problems
• Support for system settings and software configuration

Whether you need remote assistance or in-person technical support, the plan provides multiple support options throughout the validity period.

5. Printer & Networking Setup

Get assistance with basic printer and network configuration to connect your laptop with commonly used devices and internet services.

• Installation of required printer drivers
• Basic printer setup and configuration
• Assistance with connecting the laptop to a printer
• Basic internet/router setup assistance
• Network configuration guidance
• Assistance with common connectivity settings
• Basic troubleshooting for printer and network-related issues

This helps ensure that your laptop can connect properly with essential office and home devices.

6. Virus & Malware Removal

Protect your laptop from common software threats with technical assistance for identifying and removing viruses and malware.

• Virus and malware detection
• Removal of detected threats
• System cleanup after malware infection
• Assistance with installing necessary security software*
• Antivirus software updates
• Basic security configuration
• Guidance for safer software installation and usage

Regular security checks can help maintain system performance and reduce the risk of unwanted software affecting your laptop.

7. Windows Restore & System Support

Get assistance when Windows-related issues affect the normal functioning of your laptop.

• Windows restoration assistance
• Troubleshooting common operating system issues
• Assistance with system settings
• Driver and software configuration
• Support for basic Windows-related errors
• Guidance for system recovery and restoration

This support helps users get their systems back to normal operation without having to manage complex technical procedures themselves.

8. Software Installation & Updates

Assistance is provided for installing and maintaining commonly required software and applications.

• Installation of required applications*
• Software configuration
• Application updates
• Basic troubleshooting after software installation
• Assistance with software registration and activation where applicable
• Removal of unwanted or problematic applications

This ensures that essential software remains properly installed and configured for everyday use.

9. Complete 3-Year Support Coverage

With this plan, users get long-term technical assistance for their laptop instead of relying on one-time support.

Plan Highlights:

• Validity: 3 Years
• Remote Assistance: Unlimited
• In-Person Support: Unlimited at TATA Croma stores across India
• Home Visits: 2 during the plan tenure
• Free Gift: 32GB Pen Drive
• MRP: ₹2,499
• Article Code: 230813

Important Note

* Software installation and support are subject to applicable software licensing and compatibility. The plan primarily covers software, setup, configuration and technical support. Hardware replacement or physical hardware repair may be subject to separate charges or applicable warranty terms.